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James Sinegal —
American
Businessman
born on January 01, 1936,
James D. Sinegal is the co-founder and former CEO of Costco, an international retail chain... (wikipedia)
When employees are happy, they are your very best ambassadors.
Paying good wages is not in opposition to good productivity.
If you've got to work for the rest of your life, you'd better do something you'll enjoy.
You destroy the initiative of the working people if they don't feel they have a fighting chance to be a part of the American Dream.
It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.